Thank gosh for Kwik Trip
Sorry to say, she’s a typical young employee, this woman manning the fast-food drive-through.
She’s obviously there just to put in her hours and make her money – and to heck with annoying customers, like the one who insisted on ordering another something after she abruptly hung up, believing the order was complete after she gave the customer a good three seconds to make his choice.
Then she and another young employee gave the client hostile stares, as if he’d done something wrong by standing up for himself.
Who is this guy? God, he sat there and ordered again, after he’d already ordered once!
The guy in question will never return to that particular fast-food place, because of that attitude.
Which, like a breath of fresh air, you never encounter at Kwik Trip.
Employees there are invariably smiling, kind individuals. You have to think it’s a trick, ‘cause so many workers now have lousy attitudes.
It’s not a trick. The folks at Kwik Trip are genuine. From Don Zeitlow, the 82-year-old company president, to the teenage girls and guys filling the shelves, to the long-timers ready to check you out up front.
“Have a nice day. See you next time!” is a common refrain.
And you walk away feeling on top of the world.
Zeitlow, who established Kwik Trip in 1965, knows happiness starts with his employees. Happy employees mean happy customers.
He smiled all the while during a recent grand-opening at the new Kasson store, chatting with those employees, who earn pretty good money. He refers to them as ‘co-workers.’
His company presented $1,000 checks to the Kasson Fire Department and Dodge Center Ambulance Services.
Zeitlow tries to attend every store grand-opening. He said he’s missed just one this year. Kwik Trip will open 57.
“It’s good for the community of Kasson, it’s good for our co-workers,” he said. “It gives them a place to work. We’re going to offer more jobs for our people, and we can offer more variety for our customers. And we can just do a better job.”
Kwik Trip is operated by the third generation of Zeitlows.
“It’s their responsibility to take it another 50 years, so we have jobs for our co-workers,” Don said. “Our people stay a long time, and it’s our responsibility to take care of them.”
Now that’s a great company leader.
Kwik Trip is certainly not alone among friendly places to work and visit.
But they seem to be fewer and farther between.
Here’s to the Kwik Trips of the world.
Thanks for your service, guys. You’re the best.
See you next time!